FREQUENTLY ASKED QUESTIONS
Store Information
What is Bro Code?
Bro Code is a Nepali lifestyle brand that combines fashion, content, and culture. We curate stylish men’s sunglasses and accessories while building a community through entertainment, games, challenges, and storytelling.
Where is your store located?
Bro Code currently operates as an online store, making it easy for customers across Nepal to shop with us. Our office is located near Golden Peak School, Saraswatinagar, Chabahil, Kathmandu.
While we don’t have a physical retail outlet yet, we do provide curbside pickup and delivery options for customers who prefer to visit us directly.
Do you have a physical store or are you online-only?
We are currently an online-only store, serving customers all over Nepal. For those nearby, we also offer curbside delivery and pickup from our office for added convenience.
What products does Bro Code sell?
We are focused on men’s lifestyle products, starting with sunglasses and eyeglasses as our core offerings. In the long term, we aim to expand into other essentials such as caps, wallets, belts, and accessories. While our current priority is perfecting our eyewear collection, we see Bro Code evolving into a broader lifestyle brand for men in the future.
What makes Bro Code different from other sunglasses or lifestyle brands?
Unlike traditional lifestyle brands, we don’t just sell sunglasses; we blend fashion with entertainment, gaming, and storytelling. Our brand represents confidence, fun, and brotherhood.
Product Information
What types of sunglasses do you offer?
We offer a wide variety of sunglasses and eyeglasses, thoughtfully curated to match different personalities, face shapes, and lifestyles.
Our collection spans across classic and modern designs, including aviators, wayfarers, round frames, square frames, and more—each available in a mix of colors, lenses, and finishes. Whether you’re looking for something minimal and versatile for everyday use or bold and stylish for making a statement, Bro Code has options tailored for you.
We aim to cater to everyone by combining fashion with functionality, so you can choose frames that not only enhance your look but also complement your comfort and confidence.
Are your sunglasses UV protected?
Yes, all our sunglasses come with UV protection to safeguard your eyes from harmful rays. Protecting your vision is as important to us as elevating your style, so every pair is designed to combine function with fashion. As our collections grow, we will continue to prioritize features like UV protection, durability, and comfort across all our eyewear.
What is the difference between polarized and non-polarized lenses?
Polarized lenses are specially designed to reduce glare from reflective surfaces such as water, roads, or glass, making them ideal for driving, outdoor activities, or spending long hours in the sun. They provide clearer vision, improved contrast, and greater comfort for the eyes.
Non-polarized lenses, on the other hand, still block UV rays and protect your eyes, but they don’t filter out glare. These are perfect for casual everyday use where glare isn’t a major issue.
At Bro Code, we offer both polarized and non-polarized sunglasses, so you can choose based on your lifestyle and preferences.
How do I choose the right frame for my face shape?
Choosing the right frame depends on balancing your face shape with the frame’s design. The goal is to create contrast while complementing your natural features:
Round Face → Angular frames (like square or rectangular) add definition and structure.
Square Face → Rounded or oval frames soften strong jawlines and create balance.
Oval Face → Almost any frame works, but aviators and wayfarers are timeless choices.
Heart-Shaped Face → Frames that are wider at the top than the bottom (like aviators or clubmasters) balance out narrower chins.
At Bro Code, we curate a wide variety of frame shapes so you can find the perfect match for your style and comfort. If you’re unsure, our team is always available to guide you toward the best fit.
Do your sunglasses come in different sizes?
Most of our sunglasses are designed in standard, universally fitting sizes that suit the majority of face shapes. While we don’t currently offer multiple size options for each design, our curated selection includes a variety of frame styles, so customers can find one that feels comfortable and complements their look.
As Bro Code grows, we plan to expand into more sizing and fit options to ensure every customer gets the perfect match.
What materials are your frames and lenses made of?
Our frames and lenses are made from high-quality, durable materials selected to balance comfort, style, and long-lasting use. Depending on the design, frames may feature lightweight metals, acetates, sturdy polycarbonates, or mixed materials, while lenses are crafted to provide clear vision, UV protection, and scratch resistance.
As we expand, we’ll continue working closely with our suppliers to ensure all Bro Code eyewear meets our standards for durability, comfort, and style.
Are your sunglasses unisex or men's only?
Bro Code is a men’s lifestyle brand, and our sunglasses are primarily designed with men in mind. However, style has no boundaries—many of our designs are versatile enough to be worn as unisex, depending on personal preference. We encourage customers to choose the frames that best fit their style, regardless of labels.
How do I take care of my sunglasses to make them last longer?
Taking proper care of your sunglasses ensures they last longer and maintain their style. We recommend:
Always store them in a case when not in use to prevent scratches and accidental damage.
Clean lenses with a microfiber cloth—avoid using tissues, shirts, or rough fabrics that may scratch the surface.
Use lens cleaning solution or mild soap with water instead of harsh chemicals.
Keep them away from extreme heat, like car dashboards, which can warp frames or damage coatings.
Handle with both hands when putting them on or taking them off to keep frames aligned.
With just a little care, your Bro Code sunglasses will stay sharp and durable for years.
Do your products come with a warranty?
Our eyewear is designed to be stylish, durable, and affordable. While we currently don’t provide a formal warranty program, every pair is carefully quality-checked before it reaches you. If your sunglasses arrive defective or damaged, we’ll replace them or provide a suitable solution to ensure you’re satisfied with your purchase.
Order & Payments
How do I place an order with Bro Code?
Placing an order with Bro Code is simple and hassle-free. Just browse our website, select the products you like, and add them to your cart. Once you’re ready, head to checkout, enter your details, and confirm your purchase.
After placing your order, you’ll receive a confirmation, and your products will be delivered to the address you provide. If you have any questions or run into issues while ordering, our customer support team is always ready to assist you.
Do I need an account to place an order?
No, you don’t need an account to place an order—we offer a convenient guest checkout option. However, we encourage customers to create an account to enjoy added benefits. With an account, you’ll be automatically enrolled in our loyalty program, which rewards you for every purchase and allows us to track your orders for exclusive offers and perks.
What payment methods do you accept?
We offer multiple payment options to make shopping with Bro Code as convenient as possible.
Inside the Kathmandu Valley (Kathmandu, Bhaktapur, Lalitpur, Kirtipur): Cash on Delivery (COD) is available.
Outside the Valley: Orders are shipped via courier partners and require prepayment. Customers can choose from:
Courier Office Pickup – Collect your parcel directly from our courier partner’s office (Rs. 100 charge).
Home Delivery – Have your order delivered to your doorstep (Rs. 200 charge).
We currently accept Cash on Delivery (COD), Bank Transfer, eSewa, Khalti, and Fonepay. As we grow, we plan to add more payment gateways for even greater convenience.
Is Cash on Delivery (COD) available?
Yes, we provide Cash on Delivery (COD) for all orders within the Kathmandu Valley (Kathmandu, Bhaktapur, Lalitpur, and Kirtipur). For orders outside the Valley, prepayment is required, with options for courier office pickup or home delivery.
How will I know if my order was successful? (Order Confirmation)
Once you place an order, you’ll receive an automatic confirmation email with your order details. This confirmation ensures that your order has been successfully placed in our system.
You’ll also be notified when your order is processed and dispatched, so you can stay updated every step of the way. If you don’t receive a confirmation within a few minutes, we recommend checking your spam/junk folder or contacting our customer support team for assistance.
Can I modify or cancel my order after placing it?
Yes, you can cancel or modify your order after placing it. To do so, simply reach out to us through our official social media pages or contact us directly at 9801185782. Our team will assist you with the necessary changes.
Please note that we recommend contacting us as quickly as possible, since once an order has been processed or dispatched, modifications or cancellations may no longer be possible.
Do you provide an invoice or receipt with my order?
Yes, every order placed with Bro Code comes with an invoice. You will receive a digital copy of your invoice via email once your order is confirmed, and a physical copy will also be included in your package upon delivery.
If you have any questions or concerns about your invoice, our customer support team will be happy to assist you.
Are my payment details secure?
Yes, your payment details are completely secure. All online transactions made through Bro Code are processed via trusted third-party payment gateways such as Fonepay, which use industry-standard encryption to protect your information.
We do not store or share your sensitive payment details. Whether you pay online or use Cash on Delivery, you can shop with confidence knowing your privacy and security are our top priorities.
Do you offer discounts, promo codes, or seasonal sales?
Yes, we regularly offer discounts, promo codes, and seasonal sales. Promotions may vary depending on product collections, festive seasons, or special campaigns. We recommend keeping an eye on our website and official social media pages to stay updated on the latest deals and offers.
Can I place bulk or wholesale orders?
We primarily focus on retail customers. However, in certain cases, we do accommodate wholesale and bulk orders for businesses or individuals interested in larger quantities. For inquiries regarding bulk purchasing, please contact us directly at 9801185782, and our team will provide you with the necessary details.
Shipping & Delivery
Do you deliver across Nepal?
Yes, we deliver across Nepal.
Inside Kathmandu Valley (Kathmandu, Bhaktapur, Lalitpur, Kirtipur): We offer direct delivery with Cash on Delivery (COD) service available.
Outside the Valley: We deliver through trusted courier partners. Customers can choose between:
Courier Office Pickup (Rs. 100 charge)
Home Delivery (Rs. 200 charge)
This allows us to serve customers nationwide, no matter where you’re located.
How long does delivery take?
Inside Kathmandu Valley: Orders placed before 11 AM are processed the same day and scheduled into our delivery routes. Most deliveries within the Valley are completed within 1–2 days.
Outside Kathmandu Valley: Orders are shipped through courier partners and typically take 2–3 days. However, delivery times may vary depending on factors such as road conditions, flight delays, or other unforeseen circumstances.
We always strive to deliver your order as quickly as possible and will keep you informed if any delays occur.
What are the delivery charges?
Inside Kathmandu Valley (Kathmandu, Bhaktapur, Lalitpur, Kirtipur): Delivery is completely free of charge.
Outside the Valley:
Courier Office Pickup – Rs. 100
Home Delivery – Rs. 200
We keep our delivery charges minimal to ensure affordability while covering reliable nationwide service.
Can I track my order?
Yes, you can track your order.
Inside Kathmandu Valley: Since deliveries are managed directly by our team, you can contact us anytime for real-time updates on your order status.
Outside Kathmandu Valley: Once your order is dispatched, we’ll provide you with a courier bill number and instructions on how to track it through our courier partner’s website.
For example:
Courier Bill No: 230041256
Tracking Link: Trimurti Express Tracking
If you face any issues, you can contact our support team directly or reach out to Trimurti Kontract Courier Customer Care at 9802320010 / 9802320011 / 9812759864.
We’re committed to keeping you informed and ensuring your order arrives on time.
Do you offer same-day or express delivery?
Yes, we do offer same-day delivery within the Kathmandu Valley.
Orders placed before 11 AM are usually delivered the same day through our regular delivery routes. Orders placed after 11 AM are delivered the next day.
For orders placed after 12 PM, customers who need urgent delivery can request express service via ride-sharing apps such as Indrive or Pathao, with delivery charges borne by the customer.
For orders outside the Valley, delivery times are subject to courier schedules and typically take 2–3 days.
What happens if I am not available at the time of delivery?
If you are not available at the time of delivery, we will reschedule your order for the next day. Our delivery routes inside the Valley are planned in advance, so your order will be added to the next available route.
For customers outside the Valley, our courier partners will attempt redelivery or reschedule your parcel according to their delivery policies.
We recommend customers keep their phones accessible during delivery hours to ensure a smooth process.
Do you deliver internationally?
At the moment, we do not offer international shipping. However, we are actively exploring ways to expand our services to customers outside Nepal in the future.
That said, we do accept international payments for orders placed as gifts for loved ones in Nepal. Simply place your order through our website, enter the recipient’s address in Nepal, and we’ll deliver it on your behalf.
Do you offer curbside pickup?
Yes, we do offer curbside pickup for nearby customers. While Bro Code primarily operates online, customers are welcome to pick up their orders directly from our office located near Golden Peak School, Saraswatinagar, Chabahil, Kathmandu. This option is perfect for those who prefer to collect their purchase in person.
What should I do if my order is delayed or lost in transit?
In the rare event of a delay or if your order is lost in transit, we understand how frustrating this can be and assure you that we’re here to help every step of the way.
Get in Touch: Contact us immediately through our social media platforms or directly at 9801185782.
Provide Order Details: Share your order number and any tracking information available so we can investigate promptly.
Investigation: We’ll coordinate with our courier partners to trace your shipment and identify the cause of the delay or loss.
Resolution: Depending on the outcome, we’ll arrange a replacement shipment, issue a refund, or work with you on the best possible solution.
Stay Updated: We’ll keep you informed throughout the process until the issue is resolved.
Your satisfaction and trust are our top priorities, and we’ll do everything possible to ensure a positive resolution.
Returns & Exchanges
What is your return policy?
At Bro Code, your satisfaction is our top priority. While we primarily focus on exchanges rather than returns, we understand that issues can arise. We accept return or exchange requests within 3 days of delivery if the product is defective, damaged, or unavailable.
To qualify, the product must be:
In its original condition (unused and undamaged)
Returned with all original packaging, labels, and accessories
Accompanied by a valid proof of purchase (invoice, receipt, or order confirmation)
Once received, our quality control team will inspect the product and approve the return or exchange if it meets our eligibility criteria.
Can I exchange a product after purchase?
Yes, exchanges are possible within 3 days of delivery. We understand that sometimes products may not meet your expectations, and we’re here to help.
Exchanges are allowed if:
The product is unused and in perfect condition
It is returned in its original packaging (including labels and accessories, if any)
A valid proof of purchase is provided
Exchanges are subject to product availability. If the same product isn’t available, we’ll offer you an alternative of equal value or a refund in line with our policy.
What items are eligible for return or exchange?
Products are eligible if they meet the following conditions:
Requested within 3 days of delivery
Unused, undamaged, and in original packaging
Includes proof of purchase
Eligible reasons include:
Defective or Damaged Products – If your sunglasses arrive damaged or defective, we’ll replace them at no additional cost.
Incorrect Product Delivered – If you receive the wrong product, we’ll immediately arrange for the correct item to be shipped.
Size or Color Issue – If the product doesn’t match the description or images provided on our website, we’ll arrange for an exchange.
How do I initiate a return or exchange?
The process is simple:
Contact us within 3 days of delivery at our social media pages or email us at exchanges@brocodenepal.com or call/WhatsApp us at 9801185782.
Provide your order number, product details, and reason for return/exchange.
Our customer support team will guide you step by step and share instructions for sending the product back.
Once the product reaches us, we’ll notify you of the status of your exchange or return.
Do I have to pay for return shipping?
It depends on the reason for the exchange:
Defective, Damaged, or Incorrect Products → Bro Code covers all return shipping costs.
Personal Reasons (e.g., change of mind) → Customers are responsible for return shipping fees.
We always aim to make the process as fair as possible while ensuring quality service for everyone.
How long does it take to process a return or exchange?
Once we receive your product, our quality control team will inspect it within 2–3 business days. If approved, we’ll immediately proceed with the exchange or arrange your refund/credit.
Delivery of exchanged products depends on availability:
Inside Kathmandu Valley – Usually within 1–2 business days
Outside the Valley – Usually within 2–5 business days depending on courier schedules
You’ll be notified at every step so you’re never left guessing.
What should I do if I receive a defective or damaged product?
If your product arrives defective or damaged, don’t worry—we’ll make it right. Please:
Contact us immediately at 9801185782 or email exchanges@brocodenepal.com
Provide your order number and clear photos of the damaged product
We’ll fast-track your case, arrange a replacement, and cover all return shipping costs.
Will I get a refund or store credit for returns?
If an exchange isn’t possible (e.g., the product is out of stock), you can choose between:
A replacement product of equal value
A refund processed according to our refund policy
Refunds are issued to your original payment method or via bank transfer, depending on your payment choice. Please note that refunds are not provided for returns due to “change of mind.”
Can I return sunglasses after they have been used?
No. To maintain hygiene and product integrity, sunglasses must be unused and in their original packaging to qualify for return or exchange. Once a product has been worn or shows signs of use, it becomes ineligible.
Account & Membership
How do I create an account on Bro Code?
You can easily create an account by visiting our website and clicking "My Account" link at the top right corner of our website.
Then, click on "Create an Account" and follow the prompts to fill our your information. Just provide your email, choose a secure password, and confirm—then you're all set!
Having an account lets you track orders, manage preferences, and join our Loyalty Program for exclusive perks.
How can I reset my password?
If you need to reset your password, go to the login page and click on the “Lost your password?” link. Enter your email address, and we’ll send you a link to reset your password.
Can I update my account information?
Yes, you can update your details anytime. Simply log in to your account, visit the “My Account” section, and update your name, address, contact number, or email preferences as needed. Keeping your information current ensures smooth deliveries and communication.
Do I need an account to place an order?
No, you don’t need an account—we offer guest checkout for hassle-free shopping. However, creating an account comes with extra benefits like faster checkout, loyalty rewards, and easy order tracking. If you want to make the most of your Bro Code experience, we recommend signing up.
What is a wishlist?
A wishlist is your personal collection of products you love but aren’t ready to buy just yet. It allows you to save items for future reference, making it easier to keep track of styles you plan to purchase later.
How does the wishlist work?
When you find a product you like, click the “Heart” icon to add it to your wishlist. You can view and manage your wishlist anytime from your account dashboard—it’s like your personal shopping inspiration board.
Can I share my wishlist with others?
Yes! You can share your wishlist with friends, family, or anyone you’d like. This is a great way to drop style hints for birthdays, holidays, or special occasions.
Can I move items from my wishlist to my shopping cart?
Absolutely. From your wishlist, simply click “Add to Cart” on any saved product, and it will move directly to your shopping cart so you can complete your purchase.
Does adding a product to my wishlist reserve it for me?
No, adding a product to your wishlist doesn’t reserve it. Stock availability may change, so if you want to secure an item, be sure to move it to your cart and proceed to checkout.
Can I get a notification when a product is restocked?
Yes, you can. For out-of-stock items, simply click “Join Waitlist” on the product page and enter your email address. We’ll notify you as soon as the product is back in stock so you don’t miss out.